Privacy Policy

1. Introduction

Guardy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent observability platform and related services.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, password, and organization details when you register
• Payment Information: Billing address and payment method details (processed securely by our payment provider)
• Communications: Information you provide when contacting support or providing feedback

Information Collected Automatically

• Usage Data: Pages visited, features used, and interactions with the Service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

AI Agent Data

• Trace Data: Logs, metrics, and traces from your AI agents that you send to our platform
• Code Snippets: Code samples provided for analysis and fix generation
• Configuration Data: Settings and preferences for your monitoring setup

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Generate anonymized, aggregated insights to improve our AI models

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With vendors who assist in providing the Service (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Employee security training and background checks

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data at any time by contacting us.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@tryguardy.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of the Service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

We use:

• Essential Cookies: Required for the Service to function
• Analytics Cookies: Help us understand how you use the Service
• Preference Cookies: Remember your settings and preferences

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data during such transfers.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information. As stated above, we do not sell your personal information.

14. European Privacy Rights

If you are in the European Economic Area (EEA) or UK, you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 7. Our legal basis for processing your data includes contract performance, legitimate interests, and consent where applicable.